Job Description:
Overview of the Company:
We are one of Australia’s top online chat support centers, offering a helpful virtual hand to numerous e-commerce businesses. With our goal of providing excellent customer service via captivating live chat conversations, we’re growing quickly and seeking dynamic people to join our team. Enter a demanding yet encouraging workplace where there are no limits to your personal development. Seize the opportunity to work as an entry-level live chat assistant, and together, let’s reimagine what great customer service is all about!
Description of the Job:
As a Live Chat Assistant, you will represent our dedication to providing exceptional customer service by learning about the ins and outs of e-commerce to address problems and pose questions. You will master customer service under the direction of our seasoned maestros, developing and learning as you go!
Principal Duties:
- Engage in Real-Time Customer Interaction: In real-time conversations, demonstrate your skill at multitasking and written communication.
- Provide Unparalleled Customer Service: Serve as our amiable, sympathetic, and prompt problem-solver for our varied Australian clientele.
- Explore the Mysteries of E-Commerce: Examine and resolve any issues or questions pertaining to e-commerce while guaranteeing client satisfaction.
- Work Together and Learn: Join forces with our seasoned customer service representatives to grow, learn, and contribute to our success as a team.
Requirements:
- Educational Background: Your entry ticket is a Year 12 certificate or its equivalent.
- Whiz of Written Communication: A talent for writing that elevates every chat conversation.
- Multitasking Master: Easily navigate through questions while setting priorities.
- Flexibility in a Fast-Paced Arena: Succeed in the fast-paced, dynamic setting.
- Tech-Savvy: Proficient in Microsoft Office and basic computer skills; knowledge of e-commerce platforms such as Shopify and WooCommerce is advantageous!
Pay:
Based on your experience and qualifications, receive a competitive salary of AUD $25 to $35 per hour.
Advantages:
Take advantage of a full range of benefits, including paid time off, superannuation matching, health, dental, and vision insurance, as well as numerous chances for professional advancement!
Frequently Asked Questions Regarding Remote Work:
- Embracing the Remote Lifestyle: Take advantage of the freedom and work-life balance that come with removing the conventional boundaries of an office.
- Benefits of Working Remotely: Reduce commuting time and take advantage of a customized work environment while interacting with a wide range of international talent.
- Overcoming Remote Difficulties: We are here to help you get past any obstacles and succeed in your position.
- The onboarding and training process: You will receive thorough instruction, both theoretical and practical, as well as ongoing support and feedback.
- Career Advancement Awaits: We make an investment in your development by providing opportunities for skill development, ongoing education, and career advancement.
About Us:
In the vast ocean of entry-level remote jobs, onlineworkwarriors.com serves as a compass, connecting Australians with employers and job seekers in the remote and work-from-home realm. onlineworkwarriors.com will help you find your perfect remote sanctuary, whether you’re looking for a full-time commitment or a part-time gig!
In summary:
Are you prepared to start a rewarding career as our Entry Level Live Chat Assistant in Australia? We want you if you have a genuine passion for helping people, a talent for multitasking, and outstanding communication skills! Take advantage of competitive pay, a wide range of benefits, and a professional development opportunity. We appreciate your interest in a future with us, your possible new remote employment home for entry-level positions!